CarRect ("we", "us", "our") is an independent car repair advocacy service. We act as a representative on behalf of car owners in their dealings with repair shops. CarRect is operated by Kashei AB, registered in Sweden.
By using our service, you agree to these Terms of Service. If you do not agree, please do not use our service.
CarRect provides the following services:
We act only in an advisory and representative capacity. We do not physically inspect your vehicle, and we do not guarantee any specific outcome or saving.
By using CarRect, you agree to:
By submitting your case, you authorise CarRect to contact your repair shop and communicate on your behalf for the specific repair described in your submission. This authorisation covers only the repair described and does not extend to any other matters.
During our beta testing period (until 31 October 2026), each CarRect case costs $9.90, paid by card when you place your order. Your order is complete only once the payment has gone through, and we do not contact the repair shop before that. If you later join CarRect Membership, the $9.90 is deducted from the membership price. After this period, our standard pricing will apply: $59 per individual case, or $89 per year (launch price) for CarRect Membership, which covers one repair case per month (up to 12 cases per year) in the United States. People who have joined our waitlist keep their reserved launch price until we tell them otherwise, with at least 14 days' notice before it changes.
All payments are processed securely through Stripe. We do not see or store your card details. You receive a receipt by email.
If the repair shop refuses to communicate with CarRect and we are unable to assist you as a result, you are entitled to a full refund of any amount paid. Refund requests must be submitted to contact@carrect.io within 14 days of your case being closed.
The repair shop holds your appointment time for you. If you do not show up, or you do not tell us at least 24 hours before your appointment that you need to change it, we may keep part of the amount you paid and, for CarRect Membership, the case counts as one of your monthly cases. If you tell us at least 24 hours ahead, we will rebook your appointment at no charge. During the beta testing period, repeated no-shows may mean we cannot take further cases from you.
CarRect provides an advisory and representative service only. We are not liable for:
Our total liability to you in respect of any claim arising from use of our service shall not exceed the amount paid by you for that specific case.
All content on carrect.io, including text, design and reports generated by CarRect, is owned by Kashei AB. You may not reproduce or distribute our content without written permission.
These terms are governed by the laws of Sweden. For users in the United States, any disputes shall be resolved under the laws of the state of New York.
We may update these terms from time to time. We will notify you of any significant changes by updating the date at the top of this page. Continued use of our service after changes constitutes acceptance of the new terms.
If you have any questions about these terms, please contact us at contact@carrect.io.
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